Refund & Return Policy

At Rootmed, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. To ensure your confidence in purchasing from us, we offer a 5-day money-back guarantee for eligible purchases, subject to the following terms and conditions.

1. Eligibility

To qualify for our refund or return policy, the following conditions must be met:

Purchase: The product must be purchased directly from the official RootMed website or authorized retail partners.
Usage: The product should be used as instructed on the packaging or product guidelines.
Timeframe: Refund or return requests must be submitted within 5 days from the date of purchase.

2. How to Request a Return

To initiate a return or refund request, please contact our customer support team with your order details, including your order number and reason for the request. Our support team will guide you through the return process.

3. Refund Process

Once your return request has been reviewed and approved, the refund amount will be credited to your original payment method within 10 business days.

4. Exchange or Replacement

If your request for an exchange or replacement is approved, the replacement product will be shipped and delivered within approximately 7 business days.

5. Contact Us